Excellent long distance purchase experienceI had a high degree of reservations and concern about selecting a company hundreds of miles from my home for a dealer to work with on the purchase of my new RV, (Especially since all contacts were made over the internet.) However, upon our arrival we were warmly greeted and very well treated. All of the staff were very friendly and extremely helpful in instructing us about our RV and answering all the questions/concerns we had. Would definitely deal with them again on future purchases. - Stan
Very professionalMy buying experience was professionally handled and left me pleased. The new Cougar X-lite was prepped professionally. Instructional walk thru was a very good experience. Delivery was as promised.
I would recommend A & S completely.
Easy purchase from CanadaFrom the beginning when we found our trailer online until we brought it home, the staff at A&S RV Center made the process of purchasing it and bringing it home to Canada very easy. Steve was great. He is very knowledgeable and was available to us every time we called. He explained the process of crossing the border and it was as easy as he said. Rick who brought our trailer over the border was great. He did our walk through and explained everything we needed to know and answered all questions. He was great at the border and really knows his stuff. Everyone at A&S RV Center was wonderful and I would definitely return and buy there again. Thanks Steve for all your help and thank you Rick you were a big help. - Katie
Professional customer serviceDon,
Want to thank you for your superior customer service, support and patience with us, the RV trailer is awesome and pulled very well. We made it home without any issues and are planning our first camping trip in April, again thanks a lot and God bless.
You deserve a raise for your professional customer service, pass my thanks to Larry for having you as his RV Sales Representative.
Highly recommend A & S RV CenterAs soon as we entered A&S RV Center we were helped by a secretary who called for a sales person, who arrived within minutes. Tacey was friendly and personable. Tacey sat down with us to discuss what our needs were and a price range we were comfortable with. After checking their inventory, Tacey took us out to look at several trailers, there was no high pressuring, which meant a lot to us. Although there was not a trailer we wanted at this time, Tacey assured us she would keep looking for us. Three weeks later we received a call from Tacey. We went back and Tacey showed us a very nice 2004 Jayco 25’ Jay Feather that fit the bill for us. After the paperwork, Tacey set up a date that was good for us to come in and have a service tech go over the trailer and show us how everything works. He did a great job! They also did an excellent job of prepping and cleaning the trailer. We would HIGHLY recommend A&S RV Center for anyone looking for an RV, as they go that extra mile to sure you are a HAPPY CAMPER!
P.S. Thank you Tacey and other staff who made this a wonderful experience!
Smooth transactionThank you all very much for the wonderful service given to us. My husband drove from New Hampshire to purchase a new camper. It was the smoothest transaction. He arrived Saturday morning at 8:30 am and was on the road by 11:30 am heading home. - Dave
Great salespersonOur sales person Tacey was amazing!! She was thorough, helpful, very knowledgeable and always had a smile on her face.
Whenever I had a question for her, she never once made me feel like i was bothering her.
Working in the customer service industry myself, she is what all sales people should act like.
When we are in the market again, I will be sure to not only buy our next trailer at A&S Rv Center in Auburn, Mi. I will be sure to use her as our sales person!!!
Excellent ExperienceWe looked at many, many dealerships but always felt that the salesperson was more interested in pressuring us to make a sale than assisting us in finding the right RV. That is, until we went to A & S RV Center in Auburn Hills and met sales associate, Greg Jones. His knowledge, assistance and unwavering patience was so much appreciated. He helped us find just the right RV for our needs. Even though it took us over a year to make our purchase, he was always patient with our questions, and we never felt rushed or pressured to make a purchase. The day we took delivery on our new RV was just as pleasurable. Rick walked us through our new trailer and patiently explained how everything worked and how to use the new hitch and power tongue jack. We were also assisted in our purchase of a few items that we needed, but would have never thought of, by the service people. We couldn't have asked for a friendlier or more professional group of people. So, if you are looking to purchase an RV but have not been happy with the high pressure and lack of personal attention at other dealerships, I would heartily recommend A & S RV Center and in particular, Greg Jones.
It was a wonderful experience for usWe made 3 trips to A&S and were treated very well all 3 times. The first time we let everyone know that we were just looking, but everyone was very friendly and did not just brush us off or high pressure us. That was one reason we went back a couple of weeks later to purchase the “New to Us” motorhome and the third time to pick it up. We were greeted by a friendly, smiling receptionist who got Tacey, a very nice and friendly salesperson, to show us around. After letting me drive a motorhome without buying it, she was still very friendly and answered all our questions. When we did decide to purchase the used motorhome, we were shown every detail of its operation and where everything was and not only how it worked, but why! They made sure that everything was in working condition, even to replacing the light bulb in the refrigerator. It was a wonderful experience for us to deal with such helpful and friendly people all we had to do was get gas and new tires. Thank you so much for your time. - Isabelle
Your entire staff has made it a comfortableI wanted to say what a great experience it has been working with Steve. He spent a lot of time with my wife Lisa and I looking at fifth wheels. He has been very gracious and patient with us. He answered many questions and taught us a lot in our process of finding a unit. I ultimately bought a 26SAB from an individual on Craigslist. I have been a long time customer through rentals and your parts department. Steve has been wonderful and will be my first phone call in a few years when I am ready for my retirement unit. Your entire staff has made it a comfortable place to patronize. Thanks! - Geoff